Our return policy is valid for 30 days from the date of purchase. Should 30 days have passed since your purchase, we regret to inform you that we cannot process a refund or exchange.
For a return to be eligible, the item must be unused and in its original condition, including the original packaging. At Dispensaryexchange.com, we are committed to making things right for our customers. If you encounter any issues, please reach out to us directly to discuss your specific situation and find a resolution.
To initiate a return, you must provide a receipt or proof of purchase.
Partial refunds may be granted in certain situations, such as:
- Items not in their original condition, damaged, or missing parts for reasons not attributable to our error.
- Items returned more than 30 days after delivery.
Refunds: Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be applied to your credit card or original method of payment within a specified timeframe.
Late or Missing Refunds: If you haven’t received a refund, please check your bank account first. Contact your credit card company, as there may be a delay in the posting of your refund. If the issue persists, contact your bank. If you still haven’t received your refund, reach out to us at support@dispensaryexchange.com.
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Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@dispensaryexchange.com and send the item to: Dispensaryexchange.com, 2777 Paradise Road Unit 1502, Las Vegas, NV 89109.
Gifts: If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. If the item wasn’t marked as a gift or the gift giver had it shipped to themselves, a refund will be issued to the gift giver.
Shipping: To return a product, mail it to:Dispensaryexhcange.com, 2777 Paradise Road Unit 1502, Las Vegas, NV 89109.
You are responsible for covering the shipping costs, and these costs are non-refundable. If you are returning an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
